Your customer calls you first. We help you resolve it.
One operating layer for issuance exceptions, policy changes, cancellations, traveller assistance and claims—across the insurer stack.
- Policy not issued
- Customer detail incorrect
- Cancellation pending
- Traveller needs help
- Claim status unclear
Pick the situation your team is dealing with.
No approval, settlement, refund or turnaround outcome is guaranteed.
The booking is done, the policy is not there.
- Booking or partner reference
- Traveller name and trip dates
- Payment or transaction reference
- Verify the transaction against the partner record
- Trace the insurer response for that attempt
- Re-trigger issuance or route the exception to the insurer
- Current issuance state
- Policy number once issued
- Document availability status
One support desk across the journey.
Agents and branch teams get one route instead of one desk per insurer.
Issuance exceptions
Failed, pending and mismatched issuance traced to resolution.
Servicing requests
Corrections, endorsements and cancellations handled in one queue.
Insurer coordination
One operating layer across the insurer stack, not one desk per insurer.
Claims guidance
Secure initiation, document guidance and partner-safe status.
Escalation
A named owner for escalations with an agreed operating path.
Reconciliation
Transaction, cancellation and refund positions reconciled with the partner.
Every open item, with an owner against it.
Illustrative view with synthetic tickets.
| Ref | Agent / branch | Issue | Owner | Status | Last update |
|---|---|---|---|---|---|
| SR-40218 | Agent · Andheri branch | Policy not issued | Issuance desk | Re-triggered | 12 min ago |
| SR-40221 | Agent · Kochi branch | Name correction | Servicing desk | With insurer | 38 min ago |
| SR-40224 | Branch manager · Pune | Cancellation request | Servicing desk | Accepted | 1 hr ago |
| SR-40230 | Agent · Online desk | Traveller assistance | Assistance desk | Coordinating | 2 hr ago |
| SR-40233 | Agent · Jaipur branch | Claim support | Claims desk | Documents required | 3 hr ago |
Illustrative view · synthetic data
A tracked path from initiation to update.
Policy ownership is verified before a claim can be accessed or initiated.
Initiate
Secure claim initiation from partner or traveller surface.
- Secure initiation from partner surface
- Policy reference validated
- No public claim endpoints
Status visibility describes process stages only. EDME-GO does not guarantee claim approval, settlement or turnaround times.
See how servicing behaves before you commit.
Run a servicing request in the sandbox, or design the support model with our team.